Booking information

Cancellation policy & payment method

Here you will find important information about your stay with us
at Apart Hotel Ferienhof Gerlos. If you have any questions, please do not hesitate to
contact us by phone +43 5284 5229 or  E-Mail


The booked rooms are available on the day of arrival from 4:00 pm.


On departure, we ask you to vacate the rooms by 10 am!

Distance mountain railways

The Dorfbahn Gerlos is about 300 m and the Isskogelbahn 900 m away from the hotel


We are happy to see your four-legged friends. extra charge of € 15 / 20,- without food


Free of charge on request

Local tax

€ 1,80 per person and day from the age of 16

Parking area

Free parking for hotel guests directly in front of the hotel.


Our rooms are non-smoking rooms.

Ski storage

Ski room with heated ski boot dryer.

Late arrival / early departure

In case of early departure of the guest the agreed period and price will be used for payment! The enjoyed holidays must be paid in full.


Free of charge in the whole hotel

Inclusive services

  • A versatile breakfast buffet for the perfect start to your day (only valid with corresponding booking)
  • Free use of steam bath, Finnish sauna, infra-red cabin and relaxation room
  • Flatscreen TV for sportscasts and more
  • Rental of navigation devices with integrated excursion destinations
  • For hikers: tour advice
  • Active wellness program from Mon - Fri 2 guided tours a day

Cancellation conditions & AGTC

  • Prepayment 30%
  • 1 Month before arrival 100% Winter
  •  7 Days before arrival 100% Summer

The cancellation needs to be submitted as a written statement. The calculation of the cancellation conditions bases on the date the statement is received.

Please note: The cancellation guidelines replace the right of withdrawal according to the consumer rights guideline of the European Union.


The general terms and conditions for the hotel industry apply.


Payment of the package booked is to be made at the hotel. The deposit amount already paid to our account is credited to you here. We accept cash, EC (PIN) cards, and all major credit cards! (without charges with invoice amounts of min. EUR 100.00)

Place of jurisdiction
A-6280 Zell am Ziller

Bank details 
bank: Raiffeisenkasse (Raika) Gerlos
IBAN: AT 40 36360 00 000 123 257
account no.: 123.257
bank code (BLZ): 36360
swift code (BIC-code): RZT IAT 22360