You can cancel your booking until one week prior to arrival free of charge, if the borders are still closed or the hotel is not allowed to open. In this case we will transfer your deposit back completely or you will receive a voucher for a booking at another date. We also gladly provide a breakfast basket or a full fridge in your apartment for you. 


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Important information at a glance

Our general booking information
Bookings of your accommodation in the Zillertal are considered binding as soon as we have received (usually two weeks after the written booking confirmation) a deposit of € 350,– per apartment and € 200,– per room. The rooms are booked and reserved after we received the deposit!

Arrival and departure
The booked rooms and accommodation in the Zillertal are available from 15.00 on your arrival day. We would like to inform you that you have to leave the rooms till 10.00 on your departure day.

Late arrival/early departure
We kindly inform you that in case of a late arrival or an early departure we charge the whole price for the booked period of your stay.

Short stay
When you only stay for 1 to 4 nights we charge an extra fee of € 12,00 per person and night.

If Tyrol is classified as a high-risk country from your home country until 7 days prior to your arrival, you can cancel your stay free of charge. If you should decide to spend your holidays at our house nonetheless, we pay for your Covid-19 test.


Cancellation Policy
It is a real pity when we receive room cancellations, although there are loads of other guests who would have liked to stay at our hotel. We kindly ask you to inform us well in advance in case of a cancellation, preferably in written form.


  • From booking date 30 % deposit of the total price.
  • If the cancellation is made until 4 weeks prior your arrival we will charge you 50 % of the agreed total price.
  • If the cancellation is made until 21 days prior your arrival we will charge you 70 % of the agreed total price.
  • If the cancellation is made less than 7 days prior your arrival we will charge you 90 % of the agreed total price.
  • For no-shows we charge 100 % of the agreed total price.

The cancellation has to be made in written form by the guest. The calculation of the cancellation costs will be conducted after the date, on which we received your cancellation. All cancellations are subject to the general terms and conditions of the Hotellerie-AGBH.

Please pay your booked stay on the spot. The amount will be reduced by the deposit made in advance. If the price of your booking should exceed € 100, we accept Mastercard and cash cards. The place of jurisdiction is 6280 Zell am Ziller, Austria.

Travel Cancellation Insurance
We recommend you a travel cancellation insurance to prevent you from financial losses in case of cancellations. At you will find information on travel insurances of “Europäische Reiseversicherung”. You have to make your insurance directly there.

If we are declared a high-risk area for infection with the coronavirus 7 days prior to arrival, a free cancellation can be made.